Privacy Policy

At Clinico Billing, your privacy and data security are our top priorities. This Privacy Policy outlines how we collect, use, store, and protect your personal and health-related information when you use our medical billing services through https://clinicobilling.com/ (the “Site”) or directly engage with our services (“Services”).

By using our Site or Services, you agree to the data practices described in this policy. Please read it carefully to understand your rights and our responsibilities.

Information We Collect

We collect personal information to provide and improve our billing services. This information includes:

• Identifiable information: Names, addresses, phone numbers, email addresses, and similar contact data.
• Health information: Protected Health Information (PHI) related to your medical services as required by HIPAA.
• Billing data: Insurance details, payment histories, and claim records.
• Technical data: IP addresses, browser type, device information, and log data from your Site visits.
• Usage information: Pages accessed, time and date stamps, and other interaction details.

We collect this data directly from you, your healthcare provider, or affiliated payers as part of providing accurate and timely medical billing.

How We Use Your Information

Your data is used to:

• Facilitate claims submission and payment processing.
• Communicate with you or your healthcare provider regarding billing and payments.
• Ensure compliance with healthcare laws and payer requirements.
• Improve our services, troubleshoot issues, and enhance user experience on our Site.
• Provide transparent reporting and analytics as contracted.

We do not use your information for marketing purposes or share it with third parties for advertising without your explicit consent.

Data Sharing and Disclosure

Clinico Billing may disclose your information as necessary to:

• Healthcare providers and their billing departments.
• Insurance companies and government payers are involved in claims processing.
• Third-party service providers under strict confidentiality and HIPAA-compliant agreements to assist in service delivery.
• Legal and regulatory authorities, as required by law or court orders.

We never sell, rent, or trade your personal or health data to unrelated third parties.

Your Choices and Rights

You have the right to:

• Access and request corrections to your personal and health information held by us.
• Request restrictions on uses or disclosures of your information.
• Receive a copy of your data in a portable format.
• Withdraw consent for communication or data use where applicable (subject to legal restrictions).
• Lodge complaints regarding privacy or data protection concerns.

Requests for access or data changes can be made by contacting at details at the end.

Data Security

At Clinico Billing, we are committed to protecting your personal and health information. We implement industry-standard administrative, physical, and technical safeguards, including:

• Encryption of data at rest and in transit to prevent unauthorized access.
• Access controls restricting information to authorized personnel only.
• Regular staff training on data privacy and HIPAA compliance.
• Continuous monitoring and auditing of data systems to detect and prevent security breaches.

Despite these efforts, no online system is completely secure. In the unlikely event of a data breach, we will promptly notify affected clients and comply with legal requirements.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience and analyze site usage. Cookies allow us to:

• Remember user preferences and login details.
• Collect anonymized analytics data to improve Site functionality.
• Maintain security and detect malicious activity.

Users may adjust browser settings to refuse or delete cookies, but this could affect Site's performance or limit access to certain features.

Third-Party Services

We may engage trusted third-party service providers to assist with claims processing, data hosting, or analytics under strict confidentiality agreements. These partners are required to comply with HIPAA and applicable data protection laws. We do not authorize them to use your information for their own purposes.

Certain functionalities on our Site may link to or integrate with external third-party websites or services. We are not responsible for the privacy practices of these external sites and recommend reviewing their respective policies.

Data Retention

Clinico Billing retains personal and health information only as long as necessary to fulfill service obligations and comply with legal, regulatory, or contractual requirements, typically no less than seven years. Upon expiry of retention periods or upon request, data will be securely destroyed or anonymized.

International Transfers

Your data may be transferred and processed in countries other than your own, where data protection laws may differ. We ensure adequate safeguards are in place to maintain the security and privacy of your information in such circumstances.

Children’s Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware of such data collection, we will take steps to delete it promptly.

Your Rights and Choices

You have rights regarding your personal data, including:

• Access to your information.
• Requesting corrections or updates.
• Limiting certain uses or sharing of your data.
• Withdrawing consent where applicable.
• Objecting to processing based on legitimate interests.

To exercise these rights or submit privacy inquiries, contact at the details below.

Changes to this Privacy Policy

Clinico Billing may update this Privacy Policy to reflect regulatory changes or improvements in our practices. The updated version will be posted on our Site with a revised effective date. Continued use of our Services after updates constitutes acceptance.

Contact Us

For questions, concerns, or requests regarding Privacy Policy or personal data, contact:

Clinico Billing

Email: info@clinicobilling.com

Phone Number: +1 (855) 784-1353